LumiLux Guarantee

🛡️ LumiLux Guarantee - Your Peace of Mind

At LumiaiLux, we stand behind the quality of our Smart Home Kits with an industry-leading guarantee designed to give you complete peace of mind.

✅ Pre-Configured & Ready to Use
Your kit arrives pre-configured and tested. Simply plug it in and start enjoying your smart home - no technical expertise required.

🔄 2-Year Replacement Warranty
If any hardware component fails within 2 years of purchase, we'll send you a replacement express - no questions asked. Your satisfaction is our priority.

📱 Priority WhatsApp Support
As a LumiLux Kit customer, you receive exclusive access to our priority support line. Get expert help via WhatsApp whenever you need it.

🚚 Express Shipping on Replacements
Need a replacement? We ship it express at no additional cost. Minimal downtime, maximum convenience.

💎 Premium Quality Guarantee
Every component is carefully selected and tested to ensure the highest standards. We don't compromise on quality, and neither should you.

🇱🇺 Based in Luxembourg
Supported by a European company with local presence. Your trust matters to us.

Questions? Contact our support team:

📱 WhatsApp: +352 621 430 283 (Click to chat)

✉️ Email: info@lumiailux.com

Your smart home journey starts here - worry-free.

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LUMIAILUX LIMITED WARRANTY & REPLACEMENT POLICY

1. Coverage Scope (Factory Defects Only):
Our 2-Year Warranty covers strictly manufacturing defects in materials and workmanship under normal use. It does not cover damage resulting from:

• Improper installation or wiring errors (voltage spikes).
• Physical abuse, accidental drops, or water damage (unless IP-rated).
• Modifications or disassembly of the hardware.

2. The "Digital Evidence" Protocol:
To accelerate your replacement service, LumiaiLux utilizes a remote diagnostic process. Before any return is authorized, the customer must provide:

• Video Evidence: A clear video demonstrating the malfunction (e.g., motor not responding to power, hub not connecting).
• Installation Context: Photos of the wiring setup to verify correct installation.

3. Professional Installation Disclaimer:
While our kits are designed for ease of use, dealing with electrical mains (110V/220V) carries risk. Damage caused by incorrect wiring or short-circuits due to non-professional installation is NOT covered by warranty. We strongly recommend installation by a certified electrician.

4. Assessment & Resolution:
Upon review of the digital evidence:

• Verified Defect: We will dispatch a brand-new replacement unit immediately (Express Shipping). No need to return the defective unit in most cases.
• User Error: We can offer a replacement part at a discounted "Accidental Damage" rate, but a free replacement will be denied.